- #Phone number for microsoft office 365 support line how to#
- #Phone number for microsoft office 365 support line trial#
- #Phone number for microsoft office 365 support line free#
The service is usable but in an impaired fashion. All users can't send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls. Widespread problems sending or receiving mail. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. One or more services aren't accessible or are unusable. Examples of issue types and severity levels are shown in the following table. Microsoft assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Learn about finding answers from other customers in the Microsoft Community. Technical Support does not include troubleshooting third-party services or add-ins.
#Phone number for microsoft office 365 support line how to#
You can learn how to contact technical support here: Contact Microsoft 365 for business support. Service configuration failure issues Provisioning issues Domain setup and re-delegation Service configuration issues Single sign-on (SSO) Active Directory synchronization Some examples of these issues are listed in the following table.Įxchange Online: Mailbox migration Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox) Autodiscover configuration SharePoint Online: Permissions and user groups Configuration of guests Skype for Business Online: Installation and creating contacts Microsoft 365 Apps for enterprise: Installation and setup assistance Technical support for Microsoft 365 subscriptions provides assistance with basic installation, setup, and general technical usage.
#Phone number for microsoft office 365 support line trial#
Signing up for a trial or purchasing a subscriptionĬonverting from a trial subscription to a paid subscription Here are some examples of billing and subscription management issues: For instructions, see Contact Microsoft 365 for business support. The support telephone number can be found on the admin center. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Billing and subscription management supportĪssistance for billing and subscription management issues is available online or by telephone during local business hours, Monday through Friday.
#Phone number for microsoft office 365 support line free#
The support telephone number can be found on the admin center of the free trial. Pre-sales support can be accessed using the same phone number as with technical support. You can call during local business hours, Monday through Friday. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. Pre-sales support provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. For more information about self-service support resources, see the Help and training service description. Self-service support is available for all plans, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community.
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Community and self-service support options Issues that originate in customer networks fall outside of the support boundaries, and in these cases, customers must either work with their networking team or the engage the Microsoft Networking team for assistance. The Microsoft 365 technical support team troubleshoots only those issues that are related to Microsoft 365 and Office 365. Service requests submitted in the admin center can be reopened for up to 14 days after the request has been closed. For more information, see Microsoft Support Options.Īuthorized administrators can use the Microsoft 365 admin center to submit service requests online, access support telephone numbers, and view all open and recently closed service requests. Support is available both online through the Microsoft 365 admin center and by telephone for both paid and trial subscriptions. With every Microsoft 365 and Office 365 subscription for enterprise, business, frontline, education, and government, Microsoft Support provides global technical, pre-sales, billing, and subscription support.